Research shows that 32% of both current and potential consumers place another order with thesame business within the first year of being a shopper. One of the wonders of cross- and up-selling is something like this. Why not take advantage of the fact that your customers trusted you enough to place their purchase while they were genuinely purchasing for their own needs?
These following numbers of upselling and cross selling will persuade you why these strategies must be applied immediately for your e-commerce store in 2022!
Newest Statistics on Upselling and Cross-Selling for 2021
#1 60% of rise in Omnichannel servicing
Businesses and company organizations communicate with their successful clients through a variety of ways. Social media, live chat, forms on their website, and other channels are all options.
However, delivering a consistent and appropriate experience across all of these channels can be difficult and time-consuming, not meeting customer expectations. PWC reported that by 2020, over 80% of corporate organizations were investing in omnichannel serving, a significant increase from just 20%.
Adobe also discovered that businesses with the most omni-channel customer interaction strategies have additional Y-O-Y growth of 10%, an increase in order value of 10%, and a closure rate increase of 25%.
#2 96% of people who visit websites do not do so with the intention of making a purchase.
Since 96% of users to new e-commerce websites aren't there to make purchases on their first visit, neither upselling nor cross-selling strategies are effective.
#3 44% increase, good customer experience (CX) is the new battleground.
95 percent of prospective clients won't work with a business that mishandles or mistreats their prospectus. Due to these strong tendencies, 88% of businesses and organizations are now giving good customer experience priority across all of their contact centers.
In actuality, the majority of businesses—more than two thirds—now primarily compete on the basis of the customer experience. That is an increase from 36% in 2010. Nevertheless, according to our own study, most businesses will invest 44 percent more in CX activities in 2022.
#4 37% of marketing professionals shy away from upselling and cross-selling.
Similar to this, data demonstrates that not all salespeople genuinely know where to start. Well, there will be room for them to expand in 2022. Prospecting, according to 37% of marketers surveyed by Salesforce, is the hardest aspect of their job. Of course, constructing a pipeline will be extremely difficult without taking this important initial step.
#5 In 2021, cross-selling and upselling will be used by 60% of salespeople.
As a result of the COVID-19 epidemic, 68% of seasoned sales leaders expected to use a totally remote and hybrid up and cross-sales approach in 2021. However, 13% of these sales leaders are still unsure about the additional sales models they should employ or add to their current plans for the coming year.
Salespeople use upselling and cross selling
How do you interpret this? Well, COVID-19's unclear aftereffects threw sales tactics for a loop. While some sales executives are still confident, the majority are still hesitant to upsell.
#6 Free shipping encourages upselling.
Offering free shipping to both new and returning customers has been shown to boost sales. About 90% of online customers claim that free shipping motivates them to make more purchases.
Additionally, research showed that 65% of online buyers said they typically check for free shipping thresholds on items they plan to buy before adding more of them to their cart (NRF, 2019). Giving or offering payback is a simple technique to encourage your target market to upgrade their first purchase. Upselling focuses on doing just that.
One excellent example that has worked well for merchants is free delivery. Its installation is relatively easy, and data have shown that it is encouraging in a market that is competitive.
#7 85 percent of effective salespeople pose challenging questions
Every salesperson will need to be able to conduct inquiries and pose in-depth questions by the year 2022. Their ability to comprehend the needs of their customers and then offer the best product for cross-selling will be considerably aided by this skill set. Even though it seems like a relatively straightforward activity, it's crucial to remember that if a salesman is either overly forceful or too passive, clients may feel sensitive and leave the business completely.
#8 E-commerce market revenues will soar to $6.54 trillion by 2023
Online retail has surpassed traditional retail, and it doesn't appear that this trend will reverse anytime soon. Even on a worldwide scale, e-commerce is flourishing.
On this point, the e-commerce market's growth was continuously fueled by the expansion of online market sellers, customers, and cross-selling purchases. According to data from Statista, the worldwide retail e-commerce business saw sales of $3.53 trillion in 2019. Therefore, it has been predicted that market sales will amount to $6.54 trillion by 2023.
Growth starts with enticing cross-selling, enticing upselling, and a strong sales funnel. Therefore, if yours is below average or subpar, the time to improve it is now. Being proactive can help you succeed in upselling to your consumers. Track their route beforehand and identify any potential difficulties. Last but not least, you are losing out on significant revenues if your brand is still offline at this point. Period. Today, the majority of consumers start and finish their searches online.