Leupp Watches

Enhancing Personalization with a Custom Engraving Feature

Client
Riane Garfin
Website
https://leuppwatches.com/
Service
Theme Customization, Custom App Development
Timeline
August 2022
38997797404961

Client Overview

Leupp Watches is a luxury wristwatch retailer that allows customers to personalize their watches with engraved initials or messages. To provide a preview of the engraving, they used the Personalizer app, which caused significant errors and conflicts with other product add-ons.
Our task was to build a new, efficient solution to offer the desired engraving functionality without the associated issues.

2B Website Leupp customer review
2B Website Leupp customer review
2B Website Leupp customer review
2B Website Leupp customer review

Client Needs and Pain Points

Leupp Watches needed a solution to enable customers to personalize their wristwatches with engravings while addressing several specific requirements:

  • Two engraving options via a popup: initials or a short message.
  • Display engraving as a separate product in the cart and checkout pages.
  • Editable product photos for each watch with tag-based coordinates for engraving positions.
  • Resolve conflicts between the Personalizer app and the watch strap add-on, where choosing an add-on removed the engraving option.
  • Save engraving details (initials or messages) so the admin knows what to engrave during order processing.

Project Challenges and Our Solutions

  • Engraving Options Integration
  • Editable Product Photos
  • Conflict Resolution
  • Data Storage for Engravings
  • We developed a custom popup that allows buyers to choose between engraving initials or a short message. This choice is then added to the cart as a separate product.
  • We enabled store admins to upload different product photos for each watch and tag coordinates to specify engraving locations, ensuring accurate placement.
  • We identified and resolved the conflicts between the Personalizer app and the watch strap add-on by developing a bespoke solution that integrates smoothly with existing functionalities.
  • Implemented a system to save the engraving details in the line item properties, ensuring that the admin has all necessary information for order processing.

Key Achievements

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Successfully integrated a custom engraving feature with two distinct options.

37990645399841

Enabled editable product photos with precise engraving placement.

37990645399841

Resolved app conflicts, ensuring smooth functionality of both engraving and add-on features.

37990645399841

Improved user experience by providing a reliable and seamless personalization process.

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Client Testimonial

"Working with the development team was a game-changer for our business. They not only resolved the issues we faced with the Personalizer app but also implemented a flawless engraving feature that our customers love. The seamless integration and enhanced functionality have significantly improved our sales and customer satisfaction." - Riane Garfin, Leupp Watches

Summary

The Leupp Watches project was a resounding success. We delivered a custom engraving feature that met all the client’s requirements, resolved existing app conflicts, and improved the overall user experience. These enhancements have allowed Leupp Watches to offer a unique, personalized product that delights customers and drives business growth.

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